Colin Shaw
Founder, CEO - Beyond Philosophy
Colin Shaw is Founding Partner of Beyond Philosophy, a consultancy, training and Customer research organisation. They are recognised as thought leaders in the Customer Experience and are located in London, England and Atlanta, USA. Colin is an International best selling author of three books on the Customer Experience. He is a widely acclaimed public speaker.
Colin and the team have many years experience of successfully leading Customer Experience initiatives within organisations – which are proven to increase customer loyalty and reduce costs. He is aware of the pitfalls and the politics and provides real-life case studies to demonstrate his key points.
Company Profile: Beyond Philosophy
Beyond Philosophy are recognised as the worlds thought leaders in Customer Experience. We have written three international best selling books on the subject. Formed in 2002, we work internationally with organisations such as IBM, FedEx and American Express to name a few. We have offices in London, England and Atlanta, USA.
Beyond Philosophy help organisations design deliberate Customer Experience’s that are emotionally engaging. In addition, we guide our clients on the path to becoming more Customer Centric. We have developed unique, tried and tested practical tools to improve an organisations experience. All these activities are designed to improve Customer retention, increase revenues and save costs. We have many case studies that demonstrate how this is achieved.
We provide four services:
Strategic Guidance - We guide organisations to improve their Customer Experience. We help set the strategy and then critically guide them through an implementation using unique tools and techniques. Throughout the process we transfer our knowledge to an organisation so they can build their own expertise.
Training – We have well developed training programmes for all members of the organisation, in our tools and techniques. We also provide general training on how to improve the Customer Experience. We use Experiential training methods to great effect to ensure the subject lives with all delegates.
Customer Research - We conduct research for organisations to enable them to understand what they can do to improve their emotionally engagement with their customer. We discover the root causes of good and bad experiences and provide ongoing emotions measurement and experience tracking.
Conference Speaking: We provide speaking services, Our Founder and author of our books, Colin Shaw, is an internationally recognised public speaker. Qaalfa Dibeehi, VP of Thought Leadership and consulting is also a highly acclaimed speaker.
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