"A Great Forum where best practices can be shared and key pieces, of what forms the captivating picture of customer service, identified and assembled!"

- Ammann Sophie, Customer Experience Manager, GE Money

"Since I attended the event in April, I have decided to go back to basics and find out exactly what our customer's expectations are and how we can not just meet them but exceed them! It was a fantastic event and I cannot wait to attend the next"

- Lian Keaney, Customer Care Manager, Telstra International

"I found the Customer Experience event revealing and interesting. The variety of both public and private bodies made for an insightful series of lectures covering a variety of topics, from the importance of having a culture which echoes the desired customer experience, to how to make your call centres more relevant, accountable and efficient. "

- Alexander Taplin

"What a superb day. Inspiring, thought-provoking and excellent value for money"

- Naomi Snell, Customer Experience Manager, AXA UK